- T E C H S
U P P O R T -
Try one or more of the following suggestions.
If you keep experiencing a lost connection in the poGm Conference rooms,
you may have a few thousand cookies that need to be deleted. And no, your
"delete cookies" feature in your browser doesn't always work.
I found a FREE program called SPYBOT that will clean up your system for
here to download it from their website.
- Ensure your users are running reasonably recent hardware
(manufactured in 2008 or later) and software. Updating the browser is highly
recommended. Also make sure you have the latest Flash plugin. (click
here for latest version of FLASH)
- Your users should have at least 3 to 4GB of RAM and a reasonably fast processer, dual-core or better.
(If you have less than 3GB of RAM you can still use the room, but may experience
- Like with all web applications, ensure that your computer
is not going into a power saving mode.
- For Video chat, your users must have a broadband connection with
10 Mbps down and 2Mbps up at the minimum. The connection should be stable and
of low latency for best possible experience. Greater upload rate is
- Users' routers should be configured to prioritise real-time
apps, VoIP and multimedia traffic. Most internet hubs/routers supplied
by your ISP should have a QoS mode with automatic traffic shaping and
prioritisation. Enabling this is recommended.
(You can call your router manufacturer for free. They will walk you through
the process in less than 5 mins.)
- If you plan to use a webcam, make sure the camera is
up to date. Older cameras can have a poor sensor as well as poor motion tracking and refresh rate that
will cause jitter, stutter and pixelation when the user moves.